In total, there are 36 staff across our security and monitoring divisions – including:
Our Client Services Manager – David Nash has many years of installation, service, and sepervision experience in the security industry, and is ultimately responsible for securing the availability and efficiency of our technical staff.
Davide prides himself on being able to organise and provide technical services for all clients by ony one of, or as many of our teams – as may be required 24 hours a day, 7 days a week.
Our technical team consists of 12 fully qualified and dedicated personnel – who are able to cover all realms of security installation, service, and maintenance requirements – be it a domestic, small to large commercial , or corporate client.
This ensures al technicians gain the necessary experience to allow them to meet the diversity of their position, and to ensure that the company is able to meet the client’s expectations at all times.
Our Technical Services Co-Ordinator Steve Bridge ensures team efficiency.
Our administration team consists of three loyal and supportive staff – always willing to assist or direct the needs or our clients to the appropriate person, in the shortest time possible.
Our control room employs 8 full-time and 4 part-time operators, that work on a 4 week rotating roster. All operators hold a current security license, and are provided with constant training – which ensures they also have a basic understanding of the systems that we’re monitoring.
To comply with Australian Standards, all incoming calls must be recorded. A confirmation message at the commencement of all incoming calls will be heard to notify the caller accordingly.
However, our company does not have, own, or operate an automatic incoming call answering system.
All calls are answered by one of our staff members – 24 hours a day, 7 days a week – in order to provide a personal service.